Welcome to marcusmeowwoof.com. We provide online custom artwork, advertising design, and related digital design services. As our services are primarily delivered as digital files, refund requests are processed based on the order status, the stage of service completion, and the specific reason for the request.
1. Refund Requests
If you wish to request a refund, please contact us via the channels provided on marcusmeowwoof.com, including your order details and the reason for the request.
We encourage customers to contact us promptly upon discovering any issues with their order so that we can verify the situation as quickly as possible.
2. Orders Not Yet Started
If payment has been made but we have not yet commenced work on the design, you may request to cancel the order and receive a refund, subject to reasonable circumstances.
Once a refund request is approved, we typically process the refund within 3–5 business days.
3. Orders Already in Progress
If work on the design project has already begun, refund requests will be reviewed based on the actual progress of the work.
For projects where a significant portion of the work has been completed, a full refund may not be possible. The specific refund amount will be determined based on the work already performed and the actual status of the order.
4. Completed and Delivered Services
As online custom artwork and advertising design are digital custom services, refund requests based on changes in personal preference are generally not accepted once the project has been completed and delivered as agreed.
If the delivered files contain significant technical issues or deviate substantially from the confirmed order specifications, please contact us promptly; we will provide a reasonable solution based on the specific circumstances.
5. Design Issues and Revisions
If the design content differs significantly from the requirements confirmed by the customer, the customer may contact us to explain the discrepancy.
We will handle reasonable adjustments within the scope of the order service accordingly. If the customer changes original requirements, adds new design elements, or requests a completely different design direction during the production process, a re-confirmation of the service scope and associated costs may be required.
6. Refund Processing Time
Once a refund request has been reviewed and approved, we typically process the refund within 3–5 business days.
After the refund is processed, the time it takes for funds to appear in your account may depend on the processing speeds of the payment institution, bank, or other payment channels. Typically, it may take an additional 3–10 business days for the refund to reflect in the original payment account. Therefore, the actual time elapsed between refund approval and the funds appearing in your account may vary depending on the payment method.
7. Refunds to the Original Payment Method
Except in special circumstances, refunds are typically issued via the original payment method. We will not require customers to receive refunds through unverified alternative methods.
If the original payment account is no longer active or accessible, please contact us promptly so we can determine a viable alternative refund method.
8. Situations Not Eligible for Refunds
Refunds are generally not available in the following situations:
The customer changes their mind or no longer requires the service;
Project delays caused by the customer's failure to provide necessary design materials in a timely manner;
The project has been completed and successfully delivered in accordance with confirmed requirements;
The customer requests additional work beyond the scope of the original order;
Revisions necessitated by errors in the materials submitted by the customer.
Final determinations will be made based on the specific order details and the actual progress of the service.
9. Contact Us
If you have any questions regarding refund requests, refund status, or order processing, please contact us using the details provided on the marcusmeowwoof.com website.
Company: Marcus Meow Woof LLC
Address: 3529 S CHASE AVE, MILWAUKEE, WI 53207
Phone: 4144512629
Company Email: marcus@marcusmeowwoof.com
We will verify your request against the order information as soon as possible and inform you of the outcome.